MR ROOF

My Father contacted Mr Roof for an insurance claim to repair damage to his roof, the siding, and gutters. After their assessment it was determined that an entire new roof was needed.

The representative assured us several times they were contacting and submitting proper information to the insurance company. They showed up, unannounced and had half of the roof taken off before my Father was awake. Again, assuring that they were working with the insurance company. Told us that since they knew my Father was disabled and on a fixed income, because we explained that we would not be able to pay anything out of pocket after the loss of my mother and thus income, it was a must that all repairs be approved so it would be covered, we were told they would match what the deductible so nothing would come out of pocket.

They replaced the roof, leaving a lot of unused materials, which they billed us for and came and took the next morning before dawn. They didn't repair the siding. We had to force them to completely repair the gutters, which damaged another area. AFTER A YEAR, they came and tried to only replace 3 rows of siding, ended up doing less than half of what was promised.

Now, they STILL haven't provided a proper invoice to the insurance company and are trying to collect more than half of the original quote.

The worst company to work with! Dishonest from the beginning!

Manager spoke a great falsehood when he said that "underlayment is not needed over a hip joint." Mr. Roof lied when it promised to "try" to get the job done in one day.

Sending a crew of 5 for 39 squares on a very steep roof with lots of ridges and valleys - is impossible to do in one day. They were on site for 11 hours one day one and 8 hours on day two. At first, they tried to cheat the job by shorting the amount of ice guard specified in the contract. When I pointed out their errors to the project manager; their other gaps in the underlayment at several spots, then Mr.

Roof accused me of interfering. As per picture (early on day two), they ended day one by installing underlayment and shingles all the way to the hip joint and their stated intent was to leave a gap in the underlayment at the hip joint. When I challenged their methods (an event which occurred more than 15 hours into their 19 hours on site), their solution was to pry-up an edge of the shingles they installed on day one and overlap the hip joint, but they overlapped it with just a few ragged inches and it was wrapped in only one direction. To make matters worse, in a complaint filed with the BBB, Mr.

Roof accused me of making assertions I did not make. They accused me of all types of things I never said or did; they responded with vile and vicious falsehoods and deliberate misrepresentations. Mr. Roof did the job incorrectly and dared to point their finger at me!

Their crew worked very hard and very fast - too fast to perform a quality installation. Supervision was virtually non-existent, and the manger is either grossly incompetent and/or just a bold-faced liar. Mr.

Roof charges top-tier pricing, but delivered a sub-standard installation. A very poor value indeed.

DOcHECKI am fed up with Mr. Roof!!!! If you need work done you better THINK TWICE before you call MR. ROOF!!!! They have done nothing but lie to us since we signed the contract. They were aware that we had water dripping into our house. They said once we signed the contract they would schedule the work within 2 weeks. That didn't happen! We signed on June 9th and when we hadn't heard anything back from them by June 25th I called they said they were still waiting on the permit. County shows permit was issued June 19. Then they said they were waiting for materials and wouldn't have them in till July 6th and would start the job. July 6th comes and goes and NO ROOF, NO PHONE CALL. They FINALLY completed the roof. Then came the fiasco with gutters and downspouts. On July 28th they were supposed to start the gutters. NO CALL - NO SHOW. They had an emergency.

They finally came and did a *** job. Totally unacceptable work! Screws hanging out of the gutters, downspouts not attached to anything, downspouts were horribly out of line. Called and they sent somebody out to fix and the guy got mad and kicked the PVC pipe that the downspouts drain into and broke it. The Project Manager Shane came out and said he would make it right. Took the day off work -he was a NO CALL - NO SHOW AGAIN!!! After numerous calls to their office I spoke with the Production Manager (Shane's boss). They called me to schedule the repair for this afternoon. BIG SURPRISE! They had ANOTHER emergency and

the chicken *** Project Manager called my husband to say he had an "emergency" and wasn't going to make it. Didn't have the gonads to call me when I told them I would not go to work to get this resolved. Once again, I called the General Manager who was supposed to call the PM and call me back... Wow you guessed it NO CALL BACK!!! My next step will be to file a complaint with the Department of Business and Professional Regulations, the Better Business Bureau and then get someone out to fix the mistakes and see them in small claims court.

PLEASE save yourself the aggravation and get a reputable roofing company! READ THE REVIEWS FIRST!!!!!

Rubber roof that Mr. Roof installed 8 years ago started leaking, so they were called to investigate.

I was told that it was not the roof but water was getting behind the vinyl siding and running under the rubber on the roof. They suggested that I have them remove the siding down to the wood and replace. I had new house wrap and new siding installed on the back of the house. This worked for a year but now its leaking again.

Mr.

Roof refuses to send someone out to investigate because it's out of warranty which was only 90 days. I have used this company on three different occasions and have recommended them to others but never again!!!!

My mom wanted to have the roof redone on my grandfather's (who passed away in 2012) house that she is now moving into. The roof was old and she wanted to change the color of the shingles to match the new barn she had built.

The first guy that came out (who could be a used car salesman) showed her the color options on shingles. She chose the one that was closest to the color of the barn. The guy quoted the price, when the installers would be there, and other information. The guys showed up and started working on the morning they were supposed to.

I thought it was going well. I didn't pay attention to the color of the shingles. My mom was at the other house she was moving out of packing and cleaning and she came back the next day. Apparently, the wrong color of shingles had been put AND had been noticed by one of the supervisors at the company when the installers went back for the capping for the roof.

Nothing was said until AFTER the job was done. They also put shingles on the tin roof over both the front and back porch. They walked all over the tin and not even a week later the front and back porch started leaking which had NEVER happened before. The Direct TV satellite dish is on the roof because of the location of the house and now it doesn't work because they moved it to work on the roof.

Also, the venting system to vent excess heat and moisture is solar powered and that stated making awful noises after the roof was finished which it had NEVER done before. When my mom came back she didn't pay attention to the color of the roof because she assumed it was right after the amount of money she had already paid out for it. The guy finally called and asked what my mom thought of the roof. She went out and looked while she was on the phone.

She noticed the color was wrong right away. The guy said he was aware and asked if she was okay with that color. She looked at me and she had a look of shock on her face. The guy that came out originally that showed my mom the shingle color options was trying to talk my mom into the color that was "accidentally" put on instead and said it was a more popular color and he had it on his house.

My mom refused that color the first time so why would he have the nerve to ask if she was okay with it. When she was looking at the color and how the roof looked she started noticing edges of shingles that were starting to roll up and that they didn't finish putting all the caps on. They said they were going to send someone to look at it. All the problems still exist and my mom hasn't heard from anyone since.

That's when I decided to go online and check out the reviews for Me. Roof, aka *** Roofing Services, and I saw all the reviews were eerily similar to the one I just wrote. And it's not just this company in Tennessee but it's all over the U.S. It's a shame that they give excuses on preexisting problems instead of doing what most good businesses do which is Inform the customer before covering up the problem giving the customer the chance to get problem fixed and then having the work completed.

Excuses are for children that are afraid to face up to and take responsibility for their actions. So before you hire a company, make sure it's run by adults and read their reviews online.

I hope the BBB will be able to do something about this company that is wreaking havok all over the country so that no one else falls victim. I am so sorry for everyone that already has