Anonymous

Dishonesty of Mr. Roof

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My neighbors got a new roof a few months ago from Mr. Roof.

They said they did extensive research and Mr. Roof was the cheapest around. They loved Dale, the salesman. Since we need a new roof, we contact Dale.

He came over, did an excellent presentation, gave us a quote $2,000 more than my neighbors house (which is similar is size if not a bit bigger). I then showed him my rebate coupon and he said it was already included in the price. (how could it be included if they didn't know I had the coupon to begin with?). It is a rebate, not a discount.

I thought this was very dishonest. We love the product and really want to go with this company, however, not sure if we should trust them anymore. I called the office and they took two days to get back to me. They told me it was already included in the price, (how could it be included if they didn't know I had the coupon to begin with?).

I also told him (the manager) about the $2,000 price different and he told me the neighbors house was smaller and starting arguing with me. I was at work and didn't have time for this and thought it was very unprofessional.

I hung up. What do you think of this situation?

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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous

VERY HIGH PRESSURE SALES PERSON!!!!!

We are in our 70's and should have known better to make a deal with them for the price they were pushing. The life time guarantee is a JOKE!!!

It's not valid if you don't get in contact with them 10 yrs after installation, they give you 6 months, 3 months before installation date 10 yrs ago and 3 months after installation 10 yrs ago. Ah who can remember that? We went with the company because we are leaving the house to our daughter thinking she would be set with life time guarantee, we didn't find out about the 10 yrs *** until after the job was done & paid for. 1.

They did a good job. 2. Waaaay over priced ( we regret doing business with them) 3. The life time guarantee is a joke!!!

3. Run don't walk if you see Mr. Roof comming!!!4. Just to give you an idea of what I'm talking about.

The house is single story, 1,ooo sq feet, garage 2 car.

We got cheaper shingles on garage and med priced on house, no gutter work, salesman said " $ 13,000, kept pushing, I said $ 9,000, he says I'll call my boss=ok, $ 9,000=we were stupid/ should have known we were paying waaaay too much. = A couple of dummies in Taylor.

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Reason of review:
Pricing issue
2 comments
Guest

I wouldn't worry about contacting them in 10 years. The likelihood that they'll still be in business ranges from slim to none.

However, there will be other documentation for your daughter to keep as homeowner, so just put this with it and stick a neon note on the folder if need be.

Thankfully, "they did a good job".

Did they remove any old shingles first ?

I don't know where you're located but here in the Midwest a house and double garage as described would likely range between 4-6 the last time I checked.

Don't be so hard on yourselves. You didn't get hung that badly and the problems have hopefully been repaired.

You most definitely are not "dummies" because you were intelligently planning for the future. I don't know anyone who hasn't paid what they instinctively knew was too much for something (self included, emphasized) .

Guest
reply icon Replying to comment of Guest-1381904

Mr. Roof most certainly will be in business 10 years from now.

There is no other roofing company that installs the products and offers a warranty such as them. Honestly I think to have an inspection every 10 years is a great thing. It gives an opportunity to find areas of concern and have them brought to your attention. To have an inspection to certify your warranty is no different than changing the oil in your car.

It is part of maintenance and an insurance for when you will need service. I am also aware that Mr. Roof will transfer your warranty to anyone who owns the property in the future.

You have purchased the last roof for your home. It becomes an asset to your home with a warranty like they offer.

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Anonymous

Honesty

I'm not big at writing reviews but I have to say this situation upset me so much with Mr. Roof I had to write this.

My 92yr old mother-in-law just got a roof done last week. She paid 1/2 cash up front and the balance when the job was done (which she paid) the roofer which I am wanting to name his name but won't tried to come back and say my mother-in-law didn't pay, thankfully she had a receipt!!!! If she could not produce this receipt unfortunately this *** who is trying to screw over a 92yr old women would have made away with pocketing 1300.00...... You know who you are loser, how do you live with yourself.

I'm sure this is not the first time our little friend has pulled this. Be Aware......

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Reason of review:
Problems with payment

Preferred solution: Watch your employees

3 comments
Guest

agree

Guest

My roof is 10 yrs old the shingles on my roof had all curled up!!! They keep giving me the run around!

Talked to another roofer he said there default shingles! They need to give u a new roof

Guest

If you don’t list a name, then the person will keep doing it to other 92 year olds, bc you’re enabling him to do so. Your post doesn’t help anyone.

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Anonymous

Didn't keep their word and preyed on my elderly widowed mother

Okay, I wasn't going to put this out there but the company pulled a few dirty deeds on my elderly widowed mother. The roofing company to look out for is: Mr. Roof Everything they told my mother to get the job was a lie. The man's name who came to our house to sell us the job was named: Bill Smith. The whole reason she wanted to go with them is because Bill told her the job could be done in 10 days and maybe even sooner if someone cancelled, could be even two days. He also looked her in the eyes and told her 3x that it wouldn't cost her any more than her insurance deductible and then had her initial a little box that stated it would cost so much a board. He then told her if she had to cancel with them he would personally deliver her check back to her. Then he said someone from the corporate office would call her the next day with the date they would come out and complete the roof. She thought everything was a go and was very happy! The next day they called and told her they wouldn't be able to come out until April 26th!!!! We needed it done way sooner than that! We already waited 2 weeks for the insurance adjuster to get here from MA with a tarp on our roof in the rainy season!!!!!! So we called them and told them what was told to us during the sale and they said they could not get out any sooner and that was the soonest they could get out. We told them that we have to cancel the contract. Bill Smith then called us back and tried to keep the job but was acting all sorry for the inconvenience of not being able to keep his word. I told him that we have to get it done sooner and if he was going to bring the check back. He said, "No, I'm not driving all the way back there! We'll put it in the mail today, it hasn't been deposited in the bank yet". The check never showed up. We called them today and asked where the check was and was told that they were not going to mail it out until 10 business days. By law they got that amount of time, but watch out for this company's dirty salesmen and dirty ways, especially this Bill Smith. Just letting you all know, he's a tall red headed man, very personable, but he's nothing more than a snake in the grass.
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Reason of review:
Poor customer service
Avianna Qvx
map-marker Plainwell, Michigan

Gaurantee about worthless

Mr.Roof,talked me into a roof with a life-time guarantee,which I was pleased with,until I received it in the mail! Not only did they not come back to check the work,the guarantee states it has to be mailed back to them, not more or less then 90 days from the 10 year mark of the installation of their roof!!! So now the question is will you remember? Will you lose it? Will they mail it back to you? Will they prey you lose it,Thats'more likely then not.I'll lose it anyway I'm sure!!! Very happy with the roof,but very unhappy with them!
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1 comment
Guest

I used Mr Roof for windows. Very happy with the install (they were a contractor hire by Mr Roof).

The company themselves had terribly rude customer service. Both Krystal and Rita. Very difficult to deal with.

Wouldn't do it again.